Frequently Asked Questions
Everything you need to know about your Urth electronics and orders.
What is the standard shipping time for Urth products?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Do your electronics come with a warranty?
Yes, all Urth hardware products include a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened items?
We accept returns within 30 days of purchase. If the item is opened, it must be returned with all original packaging and accessories to be eligible for a full refund.
Are Urth devices compatible with international voltage standards?
Most of our devices are designed for universal voltage (100V-240V). However, we recommend checking the specific product specifications page or the label on your power adapter before use.
How can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.
Do you offer technical support for setup and troubleshooting?
Absolutely. Our technical support team is available via live chat or email from 9 AM to 6 PM EST, Monday through Friday, to assist you with any setup or performance questions.