Returns & Exchanges

At Urth, we are committed to ensuring your tech experience is seamless, which is why we offer a 30-day return window on all electronic devices and accessories. If your gear doesn't meet your expectations, we provide a straightforward process for returns and exchanges to get you back to what matters.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Ensure the device is in its original packaging with all included cables, manuals, and components to qualify for a full refund.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days of your request.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund or exchange will be processed to your original payment method within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing